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  • September 5, 2016 at 8:54 am #1161674
    smartworksrl
    Participant

    Hi,
    I’ve removed an URL from a licence key and assigned a new one to that licence key (due to an error – 2 licences for one website…) bit when I try to activate that installation the system answer: “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”

    Any suggestion?

    September 5, 2016 at 9:21 am #1161706
    Joao
    Moderator

    Hello There,

    Thanks for writing in!

    Please do the following:

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Hope this helps.

    Joao

    September 5, 2016 at 9:36 am #1161729
    smartworksrl
    Participant
    This reply has been marked as private.
    September 5, 2016 at 9:45 am #1161749
    smartworksrl
    Participant
    This reply has been marked as private.
    September 5, 2016 at 10:25 am #1161786
    Joao
    Moderator

    Hi There,

    Seems like you solved the issue.

    Let us know if you need further help.

    Have a great day,

    Joao

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