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Posts
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The Dashboard shows me an update for this plugin but it won’t update properly. Is there a problem with the update server?
Hello There,
Thanks for writing in! When trying to update X and the bundled plugins, please make sure that you have validated X. if you already did, please also make sure that you did not revoke the license or unassigned the license from your site url. You can always check it by going to your account in our community.
To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / passwordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
Hi This issue was a bug but it was already fixed.
Could you please try updating your X Theme to version 4.51 and try it again?
If you cannot do it yourself, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thanks
Joao
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