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  • #1335023
    Joao
    Moderator

    Let us know how it goes,

    Joao

    #1344214
    Toy49
    Participant

    Hi,

    Php 5 didn’t break anything, but it didn’t help.
    Please help me, I can’t figure out how come Layerslider isn’t working.

    Thank you very much,

    Best regards,

    Stephanie.

    #1344587
    Christian
    Moderator

    Hey Stephanie,

    Would you mind deactivating all your third party plugins while we’re investigating? If that is not possible, please copy your site over to a staging server so we could investigate there without third party plugins and scripts.

    Thanks.

    #1345868
    Toy49
    Participant

    I copyed the website please find the codes (private)

    #1345869
    Toy49
    Participant
    This reply has been marked as private.
    #1345870
    Toy49
    Participant

    Thank you very much for your help in advance.

    #1345897
    Rue Nel
    Moderator

    Hey There,

    You’re most welcome! We’re happy to help you out.
    If there is anything else we can help you with, please do not hesitate to create another thread.

    Best Regards.

    #1346514
    Toy49
    Participant

    Hi again,

    Did you fixed the problem ?
    Can you help me ?
    Best regards.

    #1346926
    Rue Nel
    Moderator
    This reply has been marked as private.
    #1347751
    Toy49
    Participant

    Hi there,

    thank you very much. I still cannot import my sliders, could you help me to put them back into the website, please ?

    I cannot attach them here, it’s too heavy.

    I really need to import my sliders.

    Thank you very much in advance. And can’t wait for a fix for this bug to exist. ^_^

    Best regards.

    #1348350
    Rad
    Moderator

    Hi there,

    What slider you’re trying to import? You can upload it to dropbox or any file hosting service and provide the URL here. I like to test the import too.

    Please provide the original file, if it’s zip package then make sure to provide the original zip file and not the manually compressed file (that is if you’re on Mac).

    Thanks!

    #1350416
    Toy49
    Participant
    This reply has been marked as private.
    #1350484
    Rad
    Moderator

    Hi there,

    The zip files are corrupted that’s why import is not working. The one that needs fixing is the source of the exported slider.

    I tried the import for the non-corrupted zip file and it works. You’ll see three sliders there now, you can delete them later after checking.

    Where do you get your zip file?

    Thanks.

    #1352383
    Toy49
    Participant

    Hi,

    thank you very much for your reply.
    I did an export from Layerslider.

    Best regards,

    Stephanie.

    #1352550
    Joao
    Moderator

    Let us know if you need further assistance.

    Cheers

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