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Archive / Latest X theme update messed up my WooCommerce category pages.
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  • June 27, 2016 at 12:51 pm #1061904
    Liz Wendel
    Participant

    Since the latest X theme update, nothing shows up on my category pages for Woocommerce, unless I select another language.

    English: (nothing showing) http://kocher-beck.com/product-category/tooling-technology/envelope-tooling/

    German: (and all other languages work fine) http://kocher-beck.com/produkt-kategorie/toolingtechnologie/briefumschlagtechnik/?lang=de

    (WPML is installed, and they have troubleshooted this issue, but it seems to be a theme issue). English is my default language, and nothing shows up in English, but category pages in ALL other languages show up just fine. If I switch the default language to German, for example, the German category pages no longer show up.

    Please let me know if you can help.

    Thanks,
    Liz

    June 27, 2016 at 4:11 pm #1062187
    Nabeel A
    Moderator

    Hi Liz,

    Can you confirm that you are fully updated? (Theme and Plugins including WooCommerce)

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Try disabling your Child Theme and activate the parent theme, it looks like there are some Customization in your Child Theme that is producing an error on the site.

    Let us know how this goes!

    June 27, 2016 at 9:27 pm #1062612
    Liz Wendel
    Participant

    Yes, everything is up to date. Actually, I reverted back to the 4.1.0 version of X theme and everything works fine. Then I tried updating and it’s broken again. So it’s definitely the x-theme, and not the customizations in the child theme, that didn’t change after the update. All of that still works fine.

    Thank you,
    Liz

    June 28, 2016 at 1:28 am #1062768
    Rupok
    Member

    Hi Liz,

    Kindly use the compatible version for now for live site. We’ll try to find out if something wrong there. We didn’t hear something like this yet from any user. If you have staging server and face same issue there, kindly provide us the credentials for that so we can investigate.

    Cheers!

    June 28, 2016 at 9:21 am #1063267
    Liz Wendel
    Participant

    Thank you. I think I have narrowed it down to this directory: x/framework/functions/

    Not sure which file, but I re-uploaded that folder and everything is working fine, and still on the latest theme. I do not have a staging server for this site, but I do have all the files uploaded to a Google Drive folder if you’d like to take a look. Let me know if you want the link.

    Thanks,
    Liz

    June 28, 2016 at 9:39 am #1063290
    Joao
    Moderator

    Hi Liz,

    Based on your post you have fixed your issue.

    Let us know if you need help with anything else.

    Joao

    June 28, 2016 at 7:55 pm #1064120
    Liz Wendel
    Participant

    It is fixed at the moment, yes. It seems like it may happen again with the next update, but I will keep an eye on it and let you know.

    Thanks,
    Liz

    June 28, 2016 at 10:31 pm #1064278
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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