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Archive / Keep getting this error message when I am trying to Verify my license
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  • October 31, 2016 at 6:57 pm #1238472
    samueldray
    Participant

    Hello, I did exactly everything possible but I’m still getting ‘This purchase code has already been registered. You may have an additional account. If you’re unable to locate it, contact us with your purchase code and we can take a look for you.’.

    Thanks.

    November 1, 2016 at 1:15 am #1238766
    Rupok
    Member

    Hi there,

    Kindly provide your purchase code in a private reply.

    Cheers!

    November 1, 2016 at 7:03 am #1239032
    samueldray
    Participant
    This reply has been marked as private.
    November 1, 2016 at 7:04 am #1239033
    samueldray
    Participant
    This reply has been marked as private.
    November 1, 2016 at 8:06 am #1239101
    Rubin
    Keymaster

    Hey There,

    Your purchase code is already assigned and added to your account here: https://community.theme.co/users/samueldray/licenses/

    Why do you want to add it another time?

    November 1, 2016 at 8:26 am #1239122
    samueldray
    Participant

    When I go to the wp-admin, they told me this X is now ‘installed (woo-hoo). Follow the steps below to validate your product, which unlocks automatic updates, additional Extensions, and more.’, my site that I want to validate is [email protected] but it seems that it doesn’t work..

    November 1, 2016 at 9:44 am #1239217
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info :

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    November 5, 2016 at 10:20 am #1245082
    samueldray
    Participant
    This reply has been marked as private.
    November 6, 2016 at 1:14 am #1245571
    Rad
    Moderator
    This reply has been marked as private.
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