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[SorenEliasen]

I just but a new license for a migrated site – however it seems you are not able to validate the license code.

I’ve done the insert and hit enter – pls guide me as to get it registrered.

Thank you.

Soren

[SorenEliasen]

This is the message that I am getting from entering new license code.

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Purchase code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

[SorenEliasen]

This reply has been marked as private.

[Darshana]

Hi there,

Upon checking, I see that you’re using an older version of X theme, so that our validation process will not function correctly. Please download the latest version of X theme and then update it manually (https://community.theme.co/kb/updating-your-theme-and-plugins/) and then you should be able to validate your site.

Let us know how it goes.
Thanks!

[SorenEliasen]

This reply has been marked as private.

[Rahul]

Hey There,

Thanks for writing back!

Error : 500 Internal Server Error

Can you please double check it?

Thanks for understanding!

[SorenEliasen]

I have just spoken to one.com and they haven’t got any issues.

Funny, since its working on my testdemo.one.

I have done everything by the books, and really needs this solved.
One.com can see it is with the issue lies.

I have the latest version installed.
I have purchased a valid license, and validated it at themeco community, however the validation isn’t going through.

Please solve this asap. Thank you.

[Joao]

Hi There,

Have you done a migration, changed domain or something similar?

What process you did in details?

Let us know

Joao

[SorenEliasen]

Hi Joao,

I have done a migration from http://www.testdemo.one to http://www.jpautomobiler.dk by back up of testdemo.one via ftp and also the database.

/Søren

[Rue Nel]

Hello Søren,

Upon checking your site, I am getting this: http://prntscr.com/dmfpwd

If nothing else works, would you mind providing us the ftp login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your credentials, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[SorenEliasen]

This reply has been marked as private.

[Rad]

Hi there,

I checked it and configurations are correct and okay. And files have 755 permission which is okay too.

I think the internal server error is related to your hosting provider, I can’t really confirm as it’s not logging any error. Does that mean one.com doesn’t log their errors? I think you should contact them and provide some details on how to reproduce the error because it’s obvious that there is something wrong. I like to help, but what I can do is limited since hosting is not something we can control.

Thanks!

[SorenEliasen]

This reply has been marked as private.

[Joao]

Hi Soren,

Yes, You can use the license for another website.

In case of refunds they are deal directly by Themeforest.

If you need further assistance with this issue please let us know,

Joao

[Author]

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