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Posts
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I am getting a message that my license is not valid. I had been developing a site on a staging server and recently flipped the switch to the main site. I actually got a second license to make sure the transition went smoothly. Can someone please contact me so we can get this fixed?
Hello There,
Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.If that does not work, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentials
– Purchase Code
– Confirm your URL is well assigned at https://community.theme.co/my-account/Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Hope that helps
Joao
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