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  • October 20, 2016 at 10:01 pm #1224876
    bluetroop2
    Participant

    More information to come…

    October 20, 2016 at 10:05 pm #1224878
    bluetroop2
    Participant
    This reply has been marked as private.
    October 21, 2016 at 12:45 am #1224997
    Paul R
    Moderator

    Hi,

    We can’t access your wordpress dashboard because of the php error.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – FTP host
    – FTP Port
    – FTP username
    – FTP password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    October 21, 2016 at 8:21 am #1225416
    bluetroop2
    Participant
    This reply has been marked as private.
    October 21, 2016 at 10:26 am #1225525
    Rahul
    Moderator

    Hey There,

    Thanks for the credentials!

    It seems you are not using the X theme currently. To check the issue, we have to activate the X theme on your site. We are unable to activate it without your permission. Would you mind activating it first? We’d be happy to assist you with further help.

    Thanks for understanding!

    October 21, 2016 at 2:10 pm #1225790
    bluetroop2
    Participant

    When I activate it, it crashes everything. That’s the problem. It just did it again. I’ll have to contact the hosting company and have them reset the WP dashboard again.

    October 21, 2016 at 2:27 pm #1225808
    bluetroop2
    Participant

    Okay, I’ve connect via FTP and deleted the theme. You have my permission to log in, install my license and activate it. Please let me know if you need additional information.

    October 21, 2016 at 11:21 pm #1226248
    Rue Nel
    Moderator

    Hello There,

    I have install X and Cornerstone in your site. At the moment, it cannot be validated using the license code. This looks like a brand new purchase code that hasn’t been added to your account yet. Login to your existing account to be able to add a new license code or register a new username using the license code to continue.

    And before you can validate your site, please do the following:
    1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    2] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    October 22, 2016 at 1:36 pm #1226681
    bluetroop2
    Participant
    This reply has been marked as private.
    October 22, 2016 at 10:20 pm #1226928
    Rue Nel
    Moderator

    Hello There,

    Thanks for the updates! It could the version of X installed or that the license code has some extra character when pasted in the field. Glad that this issue has been resolved now.

    If you need anything else we can help you with, don’t hesitate to open another thread.

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