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Hi,
The images from the multimedia library that I’m inserting on my posts are somehow formated. THey lose quality, even if they are already web-optimized.
Is there anything I can do?
Thanks.Hi There,
Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
This is because of WordPress’ responsive image feature. There’s a sidebar in your page so the content column is narrow. The way responsive image works is to use the small image version when the container narrow. This feature is disabled in X though so you must be using a third party plugin or custom function that enables this feature. Please check.
Thanks.
Hi There,
That customization won’t affect the images. If you’re sure this is not a plugin, would you mind switching to your main X theme? This is to make sure that there’s nothing from your child theme that is affecting this. Please note to backup before switching. Then check again after that. Also note to clear cache in case you do have caching plugin. Do let us know how this goes.
Hello There,
I am another staff checking on this page. I can see why the images were in bad quality. That is because you have enabled the Photon module in your Jetpack plugin.
Photon is an image acceleration and editing service for sites hosted on WordPress.com or on Jetpack-connected WordPress sites. That means less load on your host and faster images for your readers.
And there are limitations of using Photon:
• No cache invalidations – currently the images are cached “forever”. If you want to “refresh” an image you will need to change the name of the image. Adding random query arguments, commonly known as cachebusters, will not work.• If your server takes longer than 10 seconds to upload the image to Photon, the upload will time out and your image will appear to be broken. Try to upload a differently-named image with a smaller file size if this happens.
Hope this explains it.
Yes it totally does!
Many thanks for your great help. Now I think is my call to decide if Photon yes or not 🙂
Best.
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