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[Sadira C]

Hi there,

I’ve just got around to updating an older version of X via FTP to the most recent one, using the manual update instructions here: https://community.theme.co/kb/updating-your-theme-and-plugins/ (because my version doesn’t have X Addons so I can’t verify and update that way)

Once the switch was finished I imported the Customizer settings through X Addons > Customizer Manager, but my site displays a fatal error:

Fatal error: Call to undefined function x_has_shortcode() in …/alexanderaustralia.com.au/wp-content/plugins/x-shortcodes/setup.php on line 109

I’ve also uploaded the new X – Child theme and have activated that instead of the old Integrity Light child theme. I didn’t have any custom CSS in that stylesheet. All the changes were made through the Customizer tool.

Is there any way to import my Customizer settings without the error? I’m really hoping I don’t have to manually go in and change everything back…

URL = http://www.alexanderaustralia.com.au (maintenance mode currently active)
Wordpress version = 4.6.1
X version = 4.6.4 (previous version = 1.8.3)
X – Child Theme version = 1.0.0 (previous version = X – Child Theme: Integrity Light 1.0.0)
Cornerstone plugin version = 1.3.3

Thanks

[Sadira C]

Actually, I managed to fix the fatal error by deactivating the X – Shortcodes plugin, but it looks like the Customizer import was unsuccessful (none of my previous settings are showing up there after importing the .json file)

So yeah, would still like to know how I can import my previous settings!

[Rupok]

Hi there,

Perhaps you were using X Shortcodes before and it’s not same by now. Lots of settings has been added/changed within Customizer. So if you had a backup for very older version of X, it might not work as expected. Let us know a bit details about the previous version.

Thanks!

[Sadira C]

Yep the previous version was quite old – see above. I updated from 1.8.3

[Rue Nel]

Hello There,

Please deactivate and delete X Shortcodes 3.0.5 plugin. Please take note that X shortcodes 3.0.5 and its functionality has been consolidated into Cornerstone will be installed automatically once you activate X. If you are updating the theme, simply go to X addons and it will auto install the plugin.

If nothing else works, would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Sadira C]

Thanks, I deleted the X Shortcodes plugin and it helped a little bit, but there’s still a lot of customizer styling missing. I’ll add a private reply with the site details

[Sadira C]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for updating in! You may have been experiencing PHP memory exhaustion. A loading screen would probably because you have exhausted your PHP memory limit. By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup.

To increase your WP memory limit, please follow the instructions here:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

I went ahead and I already increase your PHP memory limit. Please check your site again and let us know how it goes.

[Sadira C]

Thanks, increasing the PHP memory limit did the trick in enabling the VC. Still no luck on pulling the Customizer styling across to the updated theme though.

Do you think it’s possible? Or should I manually go into the customizer and add all the settings again? At the moment it looks quite different to how it’s supposed to!

[Friech]

Hi There,

Yes, that would be the safest way. A lot of things change on the Customizer since v1.8.3. I’m not saying its not compatible but you might need to re-set most of the settings if not all. So better configure the Customizer manually now so you’ll have it clean.

Thanks.

[Sadira C]

Ok thanks, will do

[Rue Nel]

Please let us know then.
If you need anything else we can help you with, please let us know.

[Author]

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