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  • November 29, 2016 at 11:49 am #1274914
    borinqen2
    Participant

    Hi :
    I have just purchased another license for X and I want to add the Icon 10 stack, however, I would like the layout just like the Demo. I have added the Demo Content but it definitely does not look like the demo that you have on your site. How can I achieve that?

    Tks!

    November 29, 2016 at 11:50 am #1274915
    Nabeel A
    Moderator

    Hi there,

    Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    December 1, 2016 at 8:34 am #1277431
    borinqen2
    Participant
    This reply has been marked as private.
    December 1, 2016 at 8:50 am #1277450
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    December 8, 2016 at 8:09 am #1286059
    borinqen2
    Participant
    This reply has been marked as private.
    December 8, 2016 at 9:06 am #1286128
    Joao
    Moderator

    Hi There,

    Upon checking your website you are using an OLD version of X.

    At this time you will need to perform a manual upadte:

    1. Revoke your License from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

    https://community.theme.co/my-licenses/

    2. Temporary disable any caching plugins and purge all your server cache.

    3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

    4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

    5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

    After that on the Same Addons Tab Select > Icon 10 > Install Demo

    Let us know how it goes.

    Thanks!

    December 8, 2016 at 9:46 am #1286179
    borinqen2
    Participant

    Ok, it worked. Tks..

    December 8, 2016 at 10:04 am #1286194
    Joao
    Moderator

    You are welcome,

    Joao

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