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[Mwandot]

I placed my purchase code in my theme and after hitting enter, nothing happens. I tried this from IE, Firefox and Chrome. I’m using WordPress 4.7

http://jaheadstones.com

[Friech]

Hi There,

Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Cheers!

[Mwandot]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for providing the information. Using a test license, I tried validating your site. At first I was able to replicate the issue. Further investigation shows that a 3rd party plugin may have caused the issue so I deactivated the plugins excluding Cornerstone. I then re validated your site and it was successful. You can check it here: http://prntscr.com/dkqp0v

Since it is just a temporary license, you may need to revoke and validate your site again. Before doing that, you might need to deactivate some plugins just like I did. To revalidate your site, simply follow these:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[Author]

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