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[jfitzgroup]

Hi,

I moved my site from staging to live and now I can’t validate license. I read the forums but I don’t see where to revoke my API key. Please help.

[Joao]

Hi There,

Please do the following:

1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

Hope that helps

Joao

[jfitzgroup]

I don’t have an option to revoke the validation, (please see screen shot)

https://www.dropbox.com/s/s6ykgj5spb8ijtd/Screen%20Shot%202016-07-07%20at%2010.45.17%20AM.png?dl=0

I’ve read in your forums that there should be a revoke link below the “X” logo but I don’t have one.

In my X Theme account I’ve tried assigning the new site to the license and also unassigning and it doesn’t seem to matter from the dashboard in WordPress. I cannot revoke, it won’t accept my license or purchase code, and now I can’t update anything.

Thank you for your assistance,
Aaron Niziol

[Jade]

Hi Aaron,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Envato Purchase Code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[jfitzgroup]

This reply has been marked as private.

[jfitzgroup]

And can you please give me the details on how you fix the issue?

I use your theme on 2 other sites and am having the same issue after migrating from staging area to live site.

[Darshana]

Hi there,

Please update your X theme and Cornerstone plugin manually, by downloading the latest X theme from your themeforest account. Then your validation process should work. Also please disable any 3rd party plugins before validating.

Let us know how it goes.
Thanks!

[jfitzgroup]

I manually updated X Theme to version 4.6.0 but I’m still not able to validate the license and therefore unable to update plugins and also I can’t use the add-ons.

Please help me.

[jfitzgroup]

Nevermind, It’s activated. Deactivating the plugins did the trick. Thank you.

Problem resolved

[Jade]

Glad to hear it’s now sorted. Cheers!

[Author]

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