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[bhorace]

this is within my site admin: Cornerstone has been installed, but could not be automatically activated. Please activate from the plugins page. Error Details.

when i click on error details it says “Plugin file does not exist.” nothing in my plugin section at all either

[Rupok]

Hi there,

Kindly remove Cornerstone plugin folder from /wp-content/plugins/ using your FTP and make sure to validate X (make sure it’s latest version); Cornerstone will be automatically installed and activated.

If you still face any issue; would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[bhorace]

This reply has been marked as private.

[bhorace]

This reply has been marked as private.

[Rupok]

Hi there,

You can always download the latest version of X and Cornerstone from here – https://community.theme.co/dashboard/

I have installed Cornerstone on your site and all set now.

Cheers!

[bhorace]

Thank you so much for your fast response!!

[Friech]

Glad we could help, feel free to get in touch with us regarding any further queries about the X|Theme and Cornerstone.

Cheers!

[f2bro12345678]

Hello,
I am having the same problem –
“Cornerstone has been installed, but could not be automatically activated. Please activate from the plugins page. Error Details.”
Can you please help me.
Thanks!

[Joao]

Hi There,

Please make sure X is installed on wp-content/themes/x/

not on wp-content/themes/x/x/

or

wp-content/themes/x2/ or anything different from : wp-content/themes/x/

Once you do that CS should be validated automatically,

If that does not work, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[f2bro12345678]

This reply has been marked as private.

[Christopher]

Hi there,

I uploaded cornerstone plugin via FTP and disabled x-shortcodes plugin, next activated cornerstone but I got following error :

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

So I removed cornerstone to load your site again.

After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

Hope it helps.

[Author]

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