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  • August 26, 2016 at 12:20 pm #1148512
    Molly11
    Participant

    Hello!

    I was finally able to activate visual composer on my site, but found that it was not functioning properly. After investigating on this forum I found that I somehow have installed the incorrect version of VS (4.12) it seems I need the version that is compatible with X. Can someone please direct me to where this is? Was it included in my initial x theme download? If so how can I access it?

    I am obviously quite a newb… I thanks so much for helping.

    Molly

    August 26, 2016 at 12:27 pm #1148527
    Prasant Rai
    Moderator

    Hello Molly,

    Thanks for writing in!

    You can install compatible version of Visual Composer from X Addons > Home.

    Thanks.

    August 26, 2016 at 12:41 pm #1148555
    Molly11
    Participant

    Hey!

    I’m sorry, could you please tell me where to to find X Addons? I am not seeing it on my dashboard.

    Thank you

    August 26, 2016 at 12:48 pm #1148577
    Rahul
    Moderator

    Hey There,

    Thanks for writing back.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 26, 2016 at 12:59 pm #1148586
    Molly11
    Participant
    This reply has been marked as private.
    August 26, 2016 at 3:51 pm #1148777
    Joao
    Moderator

    Hi Molly,

    You are using a really old version of X.

    You have X 2.40 while we are on 4.61

    https://theme.co/changelog/

    Note that we reccomend you to update your theme but it is possible that you will face some issues once you do that since it is a very bug jump from 2.4 to 4.61.

    Once you updated it you will find the ADDONS tab on your WP Admin Dashboard.

    At this time you will need to manually update X.

    To do that, first of all we reccomend you doing a backup of your website.

    Than >

    1. Temporary disable any caching plugins and purge all your server cache. Deactivate and delete X Shortcodes Plugin.

    2. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

    3. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

    4. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

    Please also check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/

    Let us know if you have further questions,

    Joao

    August 26, 2016 at 5:01 pm #1148843
    Molly11
    Participant

    successfully updated!

    Thanks very much!

    August 26, 2016 at 9:18 pm #1149178
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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