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  • #1275925
    Vicky C
    Participant

    What I did:
    1. I got the code from themforest download dropdown option.
    2. Installed new wordpress and uploaded theme
    3. Theme was installed correctly
    3. when activating the theme on sitename.com/wp-admin/admin.php?page=x-addons-home
    I entered the correct code from step 1 (above) and got this error
    =====
    Error I got: Uh oh, we couldn’t check if this license was valid. Details.
    ====

    when I click on “Details” which was a link, I get below information

    ==============
    array(6) {
    [“headers”]=>
    object(Requests_Utility_CaseInsensitiveDictionary)#392 (1) {
    [“data”:protected]=>
    array(4) {
    [“date”]=>
    string(29) “Wed, 30 Nov 2016 12:35:31 GMT”
    [“server”]=>
    string(58) “Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4”
    [“content-length”]=>
    string(3) “491”
    [“content-type”]=>
    string(29) “text/html; charset=iso-8859-1”
    }
    }
    [“body”]=>
    string(491) ”

    Not Found

    The requested URL /api-v2/validate/8ec66745-6641-48ad-bafe-7070a1fc2205/ was not found on this server.

    Additionally, a 404 Not Found
    error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at community.theme.co Port 443


    [“response”]=>
    array(2) {
    [“code”]=>
    int(404)
    [“message”]=>
    string(9) “Not Found”
    }
    [“cookies”]=>
    array(0) {
    }
    [“filename”]=>
    NULL
    [“http_response”]=>
    object(WP_HTTP_Requests_Response)#388 (5) {
    [“response”:protected]=>
    object(Requests_Response)#389 (10) {
    [“body”]=>
    string(491) ”

    Not Found

    The requested URL /api-v2/validate/8ec66745-6641-48ad-bafe-7070a1fc2205/ was not found on this server.

    Additionally, a 404 Not Found
    error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at community.theme.co Port 443


    [“raw”]=>
    string(707) “HTTP/1.1 404 Not Found
    Date: Wed, 30 Nov 2016 12:35:31 GMT
    Server: Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4
    Content-Length: 491
    Connection: close
    Content-Type: text/html; charset=iso-8859-1

    Not Found
    ==============

    #1275935
    Paul R
    Moderator

    Hi,

    Please try the solutions listed on the link below.

    https://community.theme.co/kb/connection-issues/

    Thanks

    #1278714
    Vicky C
    Participant

    Everything seems to be fine, I did the same last time and it worked well, what is the problem this time? I checked and most of what you have asked seems to be working fine.

    #1279124
    Darshana
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – License key (purchase code)
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #1281455
    Vicky C
    Participant
    This reply has been marked as private.
    #1281466
    Vicky C
    Participant
    This reply has been marked as private.
    #1281618
    Darshana
    Moderator
    This reply has been marked as private.
    #1282477
    Vicky C
    Participant
    This reply has been marked as private.
    #1282719
    Lely
    Moderator

    You’re welcome Hiren!

    Cheers!

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