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[ladyfuzz]

Hi there,

I am unable to validate my purchase license in wordpress.

When I copy and paste the code in and hit enter nothing at all happens.

It doesn’t even register that I’ve pasted the code in.

Any ideas?

Thanks,
Lucinda

[ladyfuzz]

Okay it’s now registering however it says my license is in use with another site.

I’ve already revoked the old URL and entered the new one and it matches the one in Settings>General.

What else can I do to get it working?

Thanks,
Lucinda

[Rad]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Purchase Key

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks!

[ladyfuzz]

This reply has been marked as private.

[Rahul]

Hey There,

Thanks for writing in!

You should be able to update Cornerstone and the other plugins if you have X license validated.

Please do the following:

1] Please go to X Addons > Home and revoke the validation.

2] Please login to your account and revoke the license. https://community.theme.co/my-account/

3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address

4] Go back to X Addons > Home again, and insert the license again.

Let us know if this doesn’t help.

Thanks for understanding!

[ladyfuzz]

This reply has been marked as private.

[Rubin]

This reply has been marked as private.

[ladyfuzz]

This reply has been marked as private.

[Rubin]

Hey There,

I’ve moved your license over and deleted the other account.

[ladyfuzz]

That’s great thank you!

[Joao]

Glad to hear we managed to help,

Cheers

[Author]

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