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[Chainarin P]

Hello,

I even if I can update other plugin properly, I can’t install facebook comment plugin.

I also can’t enable Zotabox facebook chat plugin, which works well with my another X site. (The chat box not show)

I believe there might be some theme problem. Please help me with this.

Best regards,
Rit

[Chainarin P]

This reply has been marked as private.

[Rue Nel]

Hello There,

Tanks for writing in! I have check the extensions section and tried installing the Facebook Comments from X Addons > Extensions. It turns out that it encountered an error. This issue happens because you may have revoke the url from the license code. To resolve this, please do the following;
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[Chainarin P]

This reply has been marked as private.

[Rue Nel]

Hi There,

I have tried everything and it seems that you can not revoke the license. There seems to be an error 500 in your WP dashboard. Would you mind providing us the ftp login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Chainarin P]

This reply has been marked as private.

[Christian]

Hey Rit,

I see you have lots of plugins installed that might cause issues. Please deactivate all third party plugins and then try installing again. If that doesn’t help, please keep all third party plugins deactivated while we investigate.

Thanks.

[Chainarin P]

Looklike problem was from plugin. It is solved now.

Thank you!

[Joao]

Great to hear it.

Let us know if you need help with anything else.

Thanks

Joao

[Author]

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