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  • #1034476
    tvjapan
    Participant

    My understanding is that X includes all the update of the plugins with the purchase of X. The Visual Composer does not work on X any more and I tried to update the plugin, however I could not update it as the license activation is required. Could you help with this problem? Thank you.

    #1034703
    Rahul
    Moderator

    Hey there,

    Kindly revoke your license and assign again. Then try updating again. Let us know how it goes.

    #1036435
    tvjapan
    Participant

    Hi Rahul,
    I tried to update it again, however the same error message appeared.

    Instead of “update” button, the description said below;
    There is a new version of WPBakery Visual Composer available. View version 4.12 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?

    Then I went to the license activation page, then it was said I do not have a license.

    Looking forward to hearing from you.

    Thank you!

    #1036878
    Prasant Rai
    Moderator

    Hi There,

    Thanks for writing in! You can delete the current VC and re-install it under Addons > Extensions that should install the latest VC version which is supported by X|Theme.

    Hope it helps, Cheers!

    #1039970
    tvjapan
    Participant

    I could make VC working now! Thank you!!

    #1040053
    Rahul
    Moderator

    You are welcome

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