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all three X theme were showing until I tried to update one today. Now it says styles,css is missing, forced me to a new theme and dropped the X-theme from “manage licenses”. How do I restore my third X-theme? I have all the purchase codes.
Hey there,
I have forwarded this to our account department and you should be hearing from us real soon!
Thanks for standing by 🙂
I really need this resolved. X was working fine. Now that X is gone the site resorted to theme that doesn’t look good at all.
Can you give my expectation when I’ll be able to get this resolved?
Hi There,
Are you trying to register Cornerstone with this license?
It suppose to be X Theme License from what I can see.
Have you checked your Envato account at https://community.theme.co/my-licenses/
With the user account you used to purchased this license?
Have you ever register this license with any URL?
Let us kwnow.
Thanks,
Joao
Hi There,
Download the new version of Themeco Dashboard and try uploading it manually and try registering again.
You can download the theme here:
https://community.theme.co/dashboard/
Read this for the best pratices of how to update your theme manually.
https://community.theme.co/kb/updating-your-theme-and-plugins/
After that try:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.Let us know how it goes.
Thanks,
Joao
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