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[hjzhao]

Hi there,

Everytime I try to upload a word document to my media, it says “http error” and doesn’t work! then when I try to navigate elsewhere on my site, I get “502 Bad Gateway”. Do you know what’s going on? Thanks!

[Prasant Rai]

Hello There,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[hjzhao]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for providing the information. After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

Meanwhile, please check out this links with the same issue:
https://wordpress.org/support/topic-tag/502-bad-gateway/
https://wordpress.org/support/topic/manage-wp-ip-address-blocked-502-bad-gateway/

Hope this helps.

[Author]

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