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  • #1419035
    renvc
    Participant

    I just installed x themes but cornerstone did not install. I checked previous posts and all I can find is that it needs to be FTPed. Ok how? root/wp-content/plugins/ is not helpful because I have no experience with ftp. I know that my root is my website so I tried this and received the following “insecure server it does not support ftp over tls. I am currently using wpstagecoach as my staging site but it never installed correctly even before I moved it over to the staging site.

    #1419043
    renvc
    Participant
    This reply has been marked as private.
    #1419116
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    #1419180
    renvc
    Participant
    This reply has been marked as private.
    #1419425
    Jade
    Moderator

    Hi there,

    If you have your FTP details, you can simple login using FTP clients like Filezilla.

    Once you are logged in, you will most probably see the root of the WordPress install. One of the folders should be wp-content. Open the folder and go to the plugins folder. Once you’re in the plugins folder.

    As I have checked in your backend. Cornerstone seems to be present but it seems to have been installed incorrectly. So what you can do is once you are in the plugins folder in FTP, you can delete the current Cornerstone directory that is in there then head back to the WordPress admin panel and go to the Addons page and resinstall it from there.

    Hope this helps.

    #1423351
    renvc
    Participant
    This reply has been marked as private.
    #1424088
    Joao
    Moderator

    Hi There,

    I have removed Cornerstone via FTP and re-added it by accessing the ADDON tab of your Wp-Admin Dashboard.

    It seems to be working fine now.

    Please reach us if you need further assitance.

    Cheers!

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