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  • #1179625
    mediafbcfarmington
    Participant

    Hello Team,

    I have installed a 3rd party plugin called sermon browser. Everything is working great except one thing. When you visit this page you will see this a long section of text that is in the center of the page. I have tried everything that I can to get it to stretch out and look presentable. Any help would e great.

    I do know that it is pulling some of the style from the theme. Here is the website.

    http://test2016.fbcfarmington.org/sermons?sermon_id=6

    #1179905
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! I have visited the page and I found this text:

    Do you want to stretch this text? You might need to edit the content and remove the line breaks and new line so that you can have a paragraph.

    This sounds like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

    Thank you for your understanding.

    #1180402
    mediafbcfarmington
    Participant

    Hello,

    Thank you for your reply. Yes I want to stretch that text. I am not sure where the test is being pulled from or how it works. I was hoping you could point me in the right direction.

    I completely understand that this isn’t part of X and you cant technically provide support. Any help would be great. I have spent over 8 hours trying to solve this one issue.

    #1180487
    mediafbcfarmington
    Participant

    I forgot to mention that it is a shortcode that is built in the plug in. I am not sure were I can find to edit the text.

    #1180560
    Rue Nel
    Moderator

    Hello There,

    Would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    #1189065
    mediafbcfarmington
    Participant
    This reply has been marked as private.
    #1189085
    mediafbcfarmington
    Participant
    This reply has been marked as private.
    #1189291
    Rad
    Moderator

    Hi there,

    I checked and it’s in control by the plugin. The only thing that I can see that can be edited is the template. It’s best if you contact the plugin author.

    It could be that those texts are pulled from their server and there is no way you can edit it.

    Thanks!

    #1189729
    mediafbcfarmington
    Participant

    Thank you for your help! I will reach out to them.

    This is my first time using X and I really like it! Very well done.

    #1189733
    Thai
    Moderator

    If you need anything else please let us know.

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