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  • #1291945
    Flightwave
    Participant

    Hi there,
    When I set up a new product, and enter weight and dimensions on the “shipping” tab (see attached image 3.png), it creates a box at the bottom of the single product page called “Additional Information” (see attached image 4.png). If I remove the weight and dimensions inforamtion in the shipping tab – it removes this box. But I need to enter weight and dimensions for shipping calculations. How can I get rid of that Additional Information box?

    Thanks!
    C

    #1291986
    Flightwave
    Participant

    I found the following woocommerce snippet:

    https://docs.woocommerce.com/document/editing-product-data-tabs/?_ga=1.265564428.2093431425.1476899055

    I read elsewhere that you’re supposed to enter this snippet in functions.php (under the child theme).
    I’ve done this – and nothing happens.

    #1292332
    Paul R
    Moderator

    Hi,

    I tried the code in my one of my test site and it works.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #1293015
    Flightwave
    Participant
    This reply has been marked as private.
    #1293229
    Jade
    Moderator

    Hi there,

    Please provide your FTP details so that we can check further.

    Thank you.

    #1293432
    Flightwave
    Participant
    This reply has been marked as private.
    #1293799
    Lely
    Moderator

    Hi There,

    Unfortunately, using the login you have provided doesn’t work. When I tried to use FTP username with the same password, it works but the folder doesn’t have content.
    Using wordpress admin credentials, I did check the content of your child theme functions.php file but the code is not there and it seems different from your screenshot. Are we checking the same site? See this:http://screencast-o-matic.com/watch/cDlof8Q0bR

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