-
Posts
-
Hi, Why is the sidebar covering the layout on Icon 1?
Hi there,
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Hi there,
Please backup customizer settings under X addons menu, then reset customizer settings as this may fix the issue.
Hope it helps.
Hello thanks you for the advice but we have already tried this and it hasn’t worked. What other solution can you offer? Thank you
Hi there,
I don’t see x’s classes being added in body tag, this could be caused by plugin conflict or theme corrupted files.
In this case, please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If the issue persists, please try to re install x theme.
Hope it helps.
Hey Kim,
Upon checking your site’s source, you have two body tags (see attachment) which is incorrect. X nor Cornerstone does not output two body tags and the body tag is suppose to have classes. This is most probably a result of incorrect optimization. Did you clear all caches in W3 Total Cache before deactivating all third party plugins. You’re WordPress backend also have styling issues. To know if X or Cornerstone is causing the issue, if you can, please setup a clean WordPress install in a development site and replicate your setup without optimization plugins.
Thanks.
- <script> jQuery(function($){ $("#no-reply-1000909 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>
