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[Olimorgan]

Hi X theme team!

Bought my 3rd licence last night for a new website hosted by Go Daddy and have been attempting to get the Church theme to load – each time I do i get “Were sorry the demo failed to finish importing”. Note I have managed to load the basic integrity 1 as a test to see if the theme was working (and it is).

Apologies for the ne-newb question (particularly as I had worked this out on previous websites). Of note, I have called Go daddy tech support who talked me through increasing the file/upload size etc. The team there said wait 5 minutes for the site to update and the church theme is still failing to work.

Grateful for some help with this….I bet its something simple!

Here is what I have so far:

[Christian]

Hey there,

Please don’t post credentials and your wp config publicly. Change your configuration especially, db name and password. Once done, post it in a private reply including access to WordPress admin and cPanel.

Thanks.

[Olimorgan]

This reply has been marked as private.

[Olimorgan]

This reply has been marked as private.

[Christian]

Please contact GoDaddy with the following message:

Hello GoDaddy,

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please advise on anything you discover. Thank you.

[Olimorgan]

This reply has been marked as private.

[Rad]

Hi there,

There is no upload functionality in demo import, it’s downloading the demo from our server. Have they tried the demo import and trace what’s going on? Based on my experience with the issue, it’s not something that can be solved as they redirect users to us without investigating what’s really happening. It’s either due to restriction or security feature, demo import uses transients for saving data, and transient are blocked by Godaddy, it can’t be cleared just how the cache is cleared. Installing transient manager will only display one transient data, and it’s Godaddy’s transient related to blacklisted URLs.

You can switch to another host, or install a local site in your computer and import the demo there, then migrate it to your Godaddy.

Thanks!

[Olimorgan]

Rad, understood – why do the smaller demos install if this is the case?
Best
Oli

[Rad]

Hi there,

Which smaller demo? The standard will import since it’s been on the transient and didn’t change. The expanded demo won’t import is due to error “Invalid Demo Name”. Have to clear the transients for it to work, but that’s not possible. Godaddy will only reply that they already cleared the cache without any details if it’s related to transient. Expanded demo is changing since it’s new, there will be new demo and new contents.

Thanks.

[Olimorgan]

This reply has been marked as private.

[Rad]

This reply has been marked as private.

[Olimorgan]

Rad – thank you for setting this up – looks like I will have to build something inside one of the standard themes for now 🙂

[navash]

hi Rad

i am also having the exact same problem. can you please advise on what should i do?

thanks

[Rahul]

Hey There,

Thanks for writing in!

In that case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[navash]

i have opened a new thread for this issue.

[Author]

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