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[Adam B]

My client’s site designed with X by me has ticked over fine now for a couple of years, but I’ve just got back from holiday today and he’s telling me that this weird message or script: ‘You have chosen to open: which is: application/x-trash (229 bytes)’ has now started to appear at his website home page which is http://www.markwilliamsonfurniture.com – meaning that no one can look at his work.

Please help me asap to get rid of this as he is losing business – what it is and where has it appeared from?? Thanks!!

[Lely]

Hi There,

Thanks for posting in. I cannot access your homepage anymore because it just download some weird file. Please check this thread:https://wordpress.org/support/topic/index-page-loads-as-applicationx-trash

Hope this helps.

[Adam B]

Hi there – yes, I have read this but it doesn’t really mean anything. I have not added anything to the home page, no plugin, only ever used the X theme, so nothing has changed, so can you help more please? Are you saying it is a WordPress issuem, not the X Theme?

[Rue Nel]

Hello There,

Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Author]

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