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[Nazaruk]

Hello,

We’ve been having a couple of problems in some of our X-theme sites that seem to be piling up one after the other. After being down for almost the whole day on Tuesday, yesterday wasn’t any better since Cornerstone seems to be unusable. Today, new errors are showing up.

At this point, we would like to procure the services of a troubleshooter for our websites to get it back and running again. Hopefully, we can fix it by today.

If there is anyone well versed with PHP, WordPress, and X-theme including back-end problems, we’d like to speak with you as soon as we can.

Thanks!

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[Nazaruk]

This reply has been marked as private.

[Nazaruk]

[Rupok]

Hi there,

Thanks for the credentials. It seems your site is not validated. Kindly validate the site first following the Product Validation guide.

And the script conflict is possibly causing by a plugin. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

[Nazaruk]

Hi Rupok,

I’ve already tested for a plugin conflict by deactivating all of them yesterday, but still had the same issues in Cornerstone. Re-enabling the plugins one at a time didn’t cause issues yesterday and it’s only today that they’ve been displaying those php errors. I don’t think it’s the validation either because it was working well without the validation until Tuesday.

[Rue Nel]

Hello There,

Thank you for updating in! Those aren’t error, they are just PHP notices. You can get rid of those by disabling the WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should no longer see those notices. To save you some time, I went ahead and disabled it myself.

Regarding Cornerstone, it is still in skeleton mode. The JS error is present on the page. Looks like there is an element pane missing. Could you please re install Cornerstone? I wasn’t able to do so because my ftp access and dashboard access is very limited. I cannot add or delete a plugin.

Please let us know how it goes.

[Author]

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