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  • September 11, 2016 at 11:58 am #1170259
    rvevaina
    Participant

    I am having some errors with my headers on mobile.

    1) The nav bar opens correctly when you tap the menu button, but won’t close after tapping the menu icon.

    2) The pages start off in the right position when the screen loads, but then jumps upwards about 40px and messes up the view. This also happens everytime you scroll back to the top.

    September 11, 2016 at 12:41 pm #1170280
    Rupok
    Member

    Hi there,

    Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    September 12, 2016 at 6:36 am #1171186
    rvevaina
    Participant

    https://www.shop-pulse.com/

    September 12, 2016 at 7:57 am #1171261
    Joao
    Moderator

    Hi There,

    In order to be able to see your website we need you provide us admin credentials.

    Joao

    September 14, 2016 at 3:55 am #1174491
    rvevaina
    Participant
    This reply has been marked as private.
    September 14, 2016 at 7:40 am #1174690
    Joao
    Moderator

    Hi Therem,

    I am getting an error when accessing your website:

    This site can’t be reached

    http://www.shop-pulse.com’s server DNS address could not be found.
    DNS_PROBE_FINISHED_NXDOMAIN

    Is it working on your end?

    Thanks

    Joao

    September 17, 2016 at 6:18 am #1179263
    rvevaina
    Participant

    Hi Joao,

    Yes, its working fine for me. The homepage is redirected to a coming soon page, but everything should be fine. Also it is https not http, but that should get redirected automatically.

    Once again the website link is – http://www.shop-pulse.com

    September 17, 2016 at 6:38 am #1179274
    Nabeel A
    Moderator

    Hi again,

    I did some extensive testing on your site, I was getting JavaScript error in browser’s console. I activated your Parent Theme and the errors were gone and everything started to work just fine. There must be some customization in your Child Theme that is breaking the theme. Please review your Child Theme and remove the customization that is conflicting with the theme.

    Cheers!

    September 23, 2016 at 7:17 am #1187819
    rvevaina
    Participant

    I am sorry, can you please be a little more specific? What do mean by ‘remove the customization that is conflicting with theme’ ? If I knew what the conflict was I would have removed it already.

    I haven’t added any additional JS to the child theme, so I’m not sure what exactly I’m supposed to remove.

    September 23, 2016 at 7:22 am #1187824
    rvevaina
    Participant

    Also, the only JS error i’m seeing in the inspector is related to the main X theme, not the child theme.

    September 23, 2016 at 1:45 pm #1188216
    Jade
    Moderator

    Hi there,

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes.

    September 24, 2016 at 5:06 am #1189003
    rvevaina
    Participant

    Ok. I figured it out. I had a conflicting Jquery CDN script which wasn’t necessary in the first place.

    September 24, 2016 at 5:26 am #1189013
    Thai
    Moderator

    Glad you’ve sorted it out.

    If you need anything else, please let us know 🙂

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