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Archive / Have old version of x theme installed and need to generate api key to update
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  • May 31, 2016 at 12:47 pm #1018546
    kinumedia
    Participant

    Hello!

    I am trying to validate my copy of x theme, but under license management it no longer allows you to generate an api key, but that’s the only way my version of x theme will let me validate it. It is version 4.3.4

    Thank you!

    May 31, 2016 at 1:04 pm #1018568
    Rahul
    Moderator

    Hey There,

    Can you please try validate using our Knowledge base guide : https://community.theme.co/kb/product-validation/ ?

    Thanks

    June 10, 2016 at 9:44 am #1035950
    kinumedia
    Participant

    Cannot do that because this is the only option I currently have, see attached screenshot.

    June 10, 2016 at 11:31 am #1036104
    Rahul
    Moderator

    Hey There,

    You can try validating your theme with your licence code and if it doesn’t work, you can take a backup of your customizer, custom files (if any) and then try updating the theme manually using FTP.

    Hope that helps.

    Thanks

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