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[mathruD]

I’m using the grid builder that is part of visual composer, and I am setting up a grid called Products. In the grid builder, I am selecting the option to display the post image. By default, the grid builder displays the post image at thumbnail size (150px x 150px), but it gives the option to use one of the other image sizes set by the theme. X-theme has a lot of custom images sizes set up, and I even added a couple of my own, but no matter what I put in the “image size” field, the image still shows up at thumbnail size on the website.

I tried going to Visual Composer’s support since it has to do with their plugin, but they say that if VC came with a theme, that I have to get support from the theme’s support. So I’m hoping you can help me with this.

[mathruD]

This reply has been marked as private.

[mathruD]

Also, the “Products” grid is set to display the custom post type that is called “My Products.” I have only entered two products into the custom post type thus far. And each has the featured image set.

[Rue Nel]

Hello There,

Thanks for writing in! Before anything else, can you confirm that you are fully updated? (Theme and Plugins)

Our latest versions are:
X Theme: 4.6.4
Cornerstone: 1.3.3
Visual Composer: 4.12.1

You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide.

[mathruD]

Sorry for taking so long to respond to this. Everything is up to date, but the image size problem still exists. I’ve attached some screenshots that show the issue. No matter what size name I set the “Post Image” to in the Grid Builder, it always displays at thumbnail size (150×150).

[Christian]

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. I suspect Simple Image Sizes plugin causes the issue.

Thanks.

[mathruD]

Just tried deactivating all plugins, but the grid photo stayed at the exact same thumbnail size.

[mathruD]

I also tried using the Advanced Custom Fields plugin to add a field for an image on the products. That way, I wouldn’t have to use the “Post Image” in the grid. However, when I do that, the image outputs like this:

334, , mrtoppins_3dletters, , , image/jpeg, http://blueskysignco.com/wp-content/uploads/2016/10/mrtoppins_3dletters.jpg, 2406, 1602, Array

I understand that an ACF image object outputs like this by default. And I know how to call a custom size from the image object when placing the code directly into a file, as I have done it in the past, like below:

$image = get_field(‘image’);
$myImage = $image[‘sizes’][ ‘my-custom-size’ ];

The problem is, I can’t find a way to output an ACF image like this in the grid builder. It doesn’t seem to give me the option to output it properly so it just kicks out the long line of information about the image. If ACF is integrated into the Grid Builder, should I not be able to display an image using it?

[mathruD]

And why is there not an option to add a “Simple Image” in the Grid Builder?

[mathruD]

Also, in a previous website that I designed, I bought a 3rd party grid builder plugin that allowed me to insert “HTML” into the grid. so I was able to add an HTML field to the grid and then insert a custom shortcode that I created to pull an ACF image.

I just created a custom shortcode to do the same in X-Theme, but the Grid Builder doesn’t appear to even have an HTML field where I can enter the shortcode.

I’m looking for every way possible to do this seemingly trivial task, but I can’t find any way of getting it to work. It just seems like it shouldn’t be this difficult to make this happen.

[mathruD]

One more question, in looking at the grid builder on Visual Composer’s website, there seem to be a lot of options that aren’t showing up for me in X-Theme. Is that supposed to happen?

And I even saw in another support thread on this forum where someone was told to use the “text” field in Grid Builder (albeit for a different reason), but I don’t see text field, either. I only see 10 options in Grid Builder.

[Christian]

Custom ACF integration with the Grid Builder would require custom development which is outside the scope of our support.

X disables some Visual Composer features and that might be the case for the Grid Builder. Please see https://community.theme.co/kb/integrated-plugins-visual-composer/ for more details on how Visual Composer is used in X.

Tested in my setup and this also happens so this is most probably a bug. I’ll forward this to the right person. Please stay tuned for Visual Composer updates.

Thanks.

[mathruD]

I understand that custom ACF integration is beyond the scope of your support. But when I am in the Grid Builder and it gives me the option to set a featured image, as well as the option to display that featured image at a specific media size, then it should display at the size that I select and not at thumbnail size every time.

I understand that you, personally, have no control over that, but it’s frustrating to buy a theme like this, that has the Grid Builder as one of its highlighted features, yet I may have to buy a 3rd party grid builder plugin that actually works properly.

When issues like this are reported, what kind of timeframe do they have for getting fixed?

[Rad]

Hi there,

Post Grid builder is never part of X theme. It’s only made available recently in the visual composer, and it’s the native feature of the visual composer with no relation to X theme. X’s has cornerstone and grid plugins that you could also use. All we could do is report this bug to them as we don’t have control over their feature too.

Thanks for understanding.

[Author]

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