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  • December 8, 2016 at 10:21 am #1286221
    chanleereyn
    Participant

    Hello,

    I am still having a problem with the Grid Builder Bug even with the 4.6.4 update.

    I work with WP Curve and this is what they have found:

    “Theme X version 4.6.4 should have addressed this bug which is on 4.6.3 – http://theme.co/changelog/#theme-4-6-4
    But apparently the grid builder bug still exist on your site even with the updated version of the theme.”

    What can I do to solve this?

    December 8, 2016 at 11:14 am #1286295
    Rupok
    Member

    Hi there,

    Sorry to hear that you are having trouble. Are you referring The Grid as grid builder or any other plugin? Let us know which problem you are facing with The Grid.

    Thanks!

    December 8, 2016 at 12:40 pm #1286410
    chanleereyn
    Participant

    It’s the Grid Builder within Visual Composer. I’ve attached a screenshot of the error.

    December 8, 2016 at 12:40 pm #1286411
    chanleereyn
    Participant

    Well, the screenshot exceeds the file size.

    December 8, 2016 at 12:43 pm #1286414
    chanleereyn
    Participant

    http://www.screencast.com/t/jwfN99NV

    December 8, 2016 at 5:16 pm #1286677
    Lely
    Moderator

    Hello There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    December 8, 2016 at 9:25 pm #1286981
    chanleereyn
    Participant
    This reply has been marked as private.
    December 8, 2016 at 9:49 pm #1286991
    chanleereyn
    Participant
    This reply has been marked as private.
    December 9, 2016 at 12:23 am #1287078
    Rad
    Moderator

    Hi there,

    The updated/fixed issue mentioned at http://theme.co/changelog/#theme-4-6-4 is about VC’s template, it’s not about the grid.

    I also checked it on my installation and I’m not getting any error similar to your screenshots. I checked your pages and I didn’t see that error too, perhaps maybe I’m looking on a different grid. Would you mind providing the exact URL of the page that has this issue? I don’t see any clue from your screenshot of what page and grid trigger this issue.

    Thanks!

    December 9, 2016 at 1:25 pm #1287666
    chanleereyn
    Participant
    This reply has been marked as private.
    December 9, 2016 at 1:26 pm #1287667
    chanleereyn
    Participant
    This reply has been marked as private.
    December 9, 2016 at 1:28 pm #1287670
    chanleereyn
    Participant
    This reply has been marked as private.
    December 9, 2016 at 8:53 pm #1288050
    Rad
    Moderator

    Hi there,

    I’m not really sure where do they get about the grid bug being fixed on 4.6.4. Because it’s clearly said here http://theme.co/changelog/#theme-4-6-4 that the bug that was fixed is related to VC template. And VC templates are nothing to do with grids since templates are being loaded in front page and not on admin grid page.

    The one causing this bug or issue is your SEO Yoast plugin. It has the conflict with VC, I disabled SEO Yoast and your grid works.

    We can’t release VC update yet, but I’ll make sure it’s forwarded. The question is, are they aware of the conflict with SEO Yoast plugin?

    Thanks!

    December 11, 2016 at 8:43 am #1288952
    chanleereyn
    Participant
    This reply has been marked as private.
    December 11, 2016 at 9:19 am #1288979
    Christian
    Moderator

    You’re welcome.

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