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  • July 17, 2016 at 11:18 am #1090735
    p2bi
    Participant

    Hi, on July 5, my stream of Google Analytics data stopped capturing. I can’t figure it out. Didn’t change a thing. Just updated the theme today to see if that was the issue, and analytics still aren’t firing. Help?

    https://p2bi.com and WP/X/Cornerstone versions are all up to date/latest version.

    July 17, 2016 at 11:52 am #1090768
    Rupok
    Member

    Hi there,

    Since your website is up and running; Google Analytics should work fine if you set that correctly. Are you using plugin for that? Let us know how you are using Analytics and check the configuration first.

    Cheers!

    July 17, 2016 at 12:17 pm #1090780
    p2bi
    Participant

    Yes, and it was running fine until July 5. I use Theme X’s Google Analytics plugin. Here’s a screenshot of my settings:

    July 17, 2016 at 12:49 pm #1090805
    Rahul
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    July 18, 2016 at 12:35 am #1091388
    p2bi
    Participant
    This reply has been marked as private.
    July 18, 2016 at 12:47 am #1091394
    Christopher
    Moderator

    Hi there,

    The page source shows analytics code correctly.
    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes.

    July 18, 2016 at 2:01 am #1091430
    p2bi
    Participant

    Do you know if anyone else has reported Yoast SEO conflict? That was the only plugin update I ran on the day my GA numbers stopped… I’ll begin turning off plugins one-by-one.

    Thanks,
    Erin

    July 18, 2016 at 2:02 am #1091431
    Rupok
    Member

    Hi Erin,

    We didn’t hear back about any issue with SEO by YOAST. However you can try turning that off as well and check.

    Cheers!

    July 18, 2016 at 2:18 am #1091446
    p2bi
    Participant

    Thanks!

    OK, so I went through and turned off every single plugin and waited after each to check for the return of live traffic on GA. GA traffic still isn’t running. Any other ideas?

    July 18, 2016 at 2:23 am #1091456
    Rupok
    Member

    Hi there,

    Google Analytics code exist on your website – http://prntscr.com/bu93qs

    So I can it’s been integrated successfully. I am not sure why you are not getting data. You can check the GA code and compare with your account. Since the code is showing so GA should get data if the code is correct.

    Hope this makes sense.

    July 18, 2016 at 2:26 am #1091460
    p2bi
    Participant

    Yes, thank you. I know the code is entered correctly and should be working. But it’s not. If there are no other ideas, I will find help elsewhere–it seems it might not be an issue with the theme.

    July 18, 2016 at 2:30 am #1091463
    Rupok
    Member

    Hi there,

    Yes you got it right. Since the code is showing fine; there is nothing wrong with the theme or any other plugin. If possible, you could reach to their support.

    Cheers!

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