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[netlover]

site url:
http://priorityusa1.com

I’m geting a package not available error when trying to update and my license is fully valid.

[John Ezra]

Hi there,

Thanks for updating the thread! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[netlover]

This reply has been marked as private.

[netlover]

This reply has been marked as private.

[Paul R]

Hi,

Please try to revalidate the theme bu revoking your license and entering your purchase code again.

https://community.theme.co/kb/product-validation/

Hope that helps.

[netlover]

i just tried that and it’s still giving the same error.

[Joao]

Hi There

Please deactivate all security plugins like Wordfence and any other you have and also cache plugins and try it again.

Let us know how it goes.

Thanks

Joao

[netlover]

i deactivated wordfence and it’s still doing it

[netlover]

you think i need to reinstall the whole theme with the latest one?

[Friech]

Hi There,

Yes sort of, older version of X|Theme on latest WordPress, has an issue on automatic update. With that said you need to manually update your X|Theme. Follow the Manual Updates guide provided on link below.

Updating Your Theme and Plugins

Let us know how it goes.

Cheers!

[netlover]

i did a manuel update for the theme successfully but he plugins still won’t update. am i going to have to do a manuel update for each plugin?

[Christopher]

Hi there,

No, you don’t need to update manually. Please revalidate your product.

1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

Hope it helps.

[Author]

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