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[John]

So I need some help, I have a email opt in on the following page: http://www.advancedosteopathichealth.com/home-demo/

I’ve put I’ve done my best to connect convertPlug to my infusion soft account. I followed this tutorial to the letter:https://www.convertplug.com/integrate-convertplug-with-infusionsoft/

And I’ve added a few demo emails just test things out:http://prntscr.com/b8swiv
So that means at some level convertplug is working.

So what is NOT happening is that the entered names are not showing up in my contacts list at all. When I asked InfusionSoft support this is what they said:

Me: So what your telling me is that convertplug doesn’t work with your software platform?
Clate: Not quite, I am saying that convertplug won’t automatically create contacts in your Infusionsoft database for you.

That seems…incorrect to me. I don’t selected to bundle this with X if the plugin stopped 2 steps away from being useful.

So the short version is can you lend me a hand troubleshooting this issue? Cause the folks at IF seem to think that ConvertPlug doesn’t add names to a contact list in infusionsoft; and that just doesn’t seem right to me. Also IF is not known for there shining customer service so I would take what they said with a grain of salt.

Thanks for the help,

John
Thanks for the help.

[Rad]

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[John]

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[Rad]

Hi there,

I checked and can’t find my way, though yes, this is more related to the integration of InfusionSoft Addons. It’s best to contact ConvertPlugin for proper recommendation.

What I can’t confirm is if it’s sending the data but infusionsoft ignores it, or it’s not really sending it.

Thanks!

[John]

Yeah, I’ve started troubleshooting the issue with the folks over at the converPlug. Thanks for the help!

[Rad]

You’re welcome!

[Author]

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