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[Intomedia]

Dear team!

Today I have another little issue – I went to my homepage thourgh a direct link http://www.intomedia.at/vorbereitung –> which is one site not in the menu. And as i did so there were placeholder symbols instead of the arrows in the menu on top and in the sidebar menu as well as the social media icons on top. (I have attached a screenshot)

I then went back to home and back to vorbereitung and everything was fine. So I think there is an issue when I go directly to the page without loading the homepage. It also happened once when I come through google.

Thanks in addvance.
Doris

[Christopher]

Hi there,

It seems that some of your files has been corrupted.

You can download the latest copy from your Theme Forest account and then find the following folder “x/framework/fonts/font_awesome/” and upload it to your server “/wp-content/themes/x/framework/fonts/font_awesome/”. That should resolve any corrupted files.

Also check the permissions on the font files and the enclosing folder. You might have to change them to 755 for the folder and 644 for the font files.

If it doesn’t solve the issue please provide us with your FTP login credentials to take a closer look.

Hope that helps.

[Intomedia]

This reply has been marked as private.

[Rue Nel]

Hello Doris,

Since you have installed a caching plugin W3 Total Cache, please clear your plugin cache before testing your site. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

Hope this helps. Kindly let us know.

[Intomedia]

Hello,

Thanks for the quick reply. Unfortunatly that does not help either!

Any other ideas?

And how can I avoid such troubles in the future. The thing is; I had a contact form which did not work or better does not work anymore, the blog is affected …

Thanks
Doris

[Intomedia]

Hi again,

I have not deactivated the W3 total cache and now it works… do you have an advice what i can do to that the website works even though the total cache plugin is activated?

Doris

[Paul R]

Hi Doris,

I was able to fix it by adding the code below in your child theme’s style.css

@font-face {
  font-family: 'FontAwesome';
  src: url('http://www.intomedia.at/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.eot'); /* IE9 Compat Modes */
  src: url('http://www.intomedia.at/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.eot?#iefix') format('embedded-opentype'), /* IE6-IE8 */
       url('http://www.intomedia.at/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff2?v=4.3.0') format('woff2'), /* Super Modern Browsers */
       url('http://www.intomedia.at/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff') format('woff'), /* Pretty Modern Browsers */
       url('http://www.intomedia.at/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.ttf')  format('truetype'), /* Safari, Android, iOS */
       url('http://www.intomedia.at/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.svg#svgFontName') format('svg'); /* Legacy iOS */
}

Kindly check on your end.

Thanks

[Intomedia]

Hi again :-),

I have changed settings of the W3 total chache and the website did work again except for the recolution slider on our homepage… so I will deactivate the plugin until I hear from you.

Doris

[Intomedia]

Oh, and, I have already tried the w3 configuration in the following thread:

https://wordpress.org/support/topic/w3-total-cache-slider-doesnt-work-anymore

Step 1
Head to the menu item: “Performance” > “Minify”

Where it says “Never minify the following JS files:” add the js file: [your url]/wp-content/plugins/revslider/rs-plugin/js/jquery.themepunch.revolution.min.js?ver=3.6

Click “Save all settings”

I’m not totally sure whether the location of the file may be different, but you can find it using Firebug or similar developer tools that can display all script files.

Step 2
Head to the menu item “Performance” > “General Settings”

Under “Minify” change the “Minify mode:” option to “Manual” and save all settings.

Which did not work for me – as long as total cache is on the slider is gone.

Doris

[Zeshan]

Hi Doris,

I’ve checked your site and the slider is working just fine for me (see: http://prntscr.com/8wmeh8). Would you mind confirming the issue again?

Thank you!

[Intomedia]

Hi,

yes you are right that is because i deactivated W3 total cache plugin. As soon as I activate the plugin the slider is gone again.

Cheers
Doris

[Intomedia]

Maybe I should ask again – is there a soluation that I can activate w3 Cache and have the slider on my homepage?

Thanks
Doris

[Intomedia]

Hello again, there is another issue – even though I have the w3 total cache still deactivated, there is the same problem with the custom 404 site. When it show there are the symbols again and not the “real” website. Is there a solution for that too?

Thanks
Doris

[Zeshan]

Hi Doris,

Thanks for updating the thread!

The error could occur due to the script minification. The URLs for Revolution Slider scripts are following that you can try excluding from W3TC minify:

1. http://www.intomedia.at/wp-content/plugins/revslider/public/assets/js/jquery.themepunch.tools.min.js?ver=5.0.9
2. http://www.intomedia.at/wp-content/plugins/revslider/public/assets/js/jquery.themepunch.revolution.min.js?ver=5.0.9

However, since this issue is related to W3TC and Revolution Slider, we cannot guarantee a solution here.

Thank you!

[Intomedia]

Hey,

well, thank you for your help. Maybe I ll try the wt 3 support and see if it helps.

The other thing is what was my last message, that it happens to the custom 404 website – that there are the funny symbols again in the menu everywhere – independet of w3 total cache is enabled or not.

Thanks
Doris

[Author]

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