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  • August 16, 2016 at 9:28 am #1133590
    NCPMR
    Participant

    Hi! My website is <a href=”http://bamapain.com. The footer menu is not working properly meaning that you can’t click on any of the links. The social media icons work but if I disable the footer menu the social media icons stop working as well. If I look at it on mobile a few links work and a few don’t. Not sure what is going on here but I would appreciate any feedback you can give. Thanks.

    August 16, 2016 at 12:02 pm #1133848
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    I’ve checked all the footer menu’s social media icons and they all are working fine here. I have checked it on my Macbook and Mobile and it works perfectly. Can you please double check the issue?

    Thanks for understanding!

    August 16, 2016 at 1:51 pm #1134019
    NCPMR
    Participant

    Hi Rahul!

    Thanks for getting back to me. Specifically these links are not working for me on Chrome, Firefox nor Safari on any computer that I’ve tried both Windows and PC. The website is bamapain.com. I am talking about the footer and these menu items. However the menu was created and is called footer menu. I’m not sure why but this is certainly a problem. Please advise.

    HOME

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    August 16, 2016 at 2:24 pm #1134070
    Rahul
    Moderator

    Hey There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 16, 2016 at 3:04 pm #1134125
    NCPMR
    Participant
    This reply has been marked as private.
    August 16, 2016 at 3:05 pm #1134130
    NCPMR
    Participant
    This reply has been marked as private.
    August 16, 2016 at 3:58 pm #1134185
    Joao
    Moderator

    Hi There,

    You have added a CSS:

    .x-colophon {
 position: relative;
}

    This is causing the issue.

    Hope it helps

    Joao

    August 17, 2016 at 10:16 am #1135302
    NCPMR
    Participant

    I didn’t actually build the site. Where did you find this code? Also once I find it how do I fix it and why is that causing the problem?

    August 17, 2016 at 11:15 am #1135393
    NCPMR
    Participant

    I didn’t actually build the site. Where did you find this code? Also once I find it how do I fix it and why is that causing the problem?

    August 17, 2016 at 11:43 am #1135416
    Joao
    Moderator

    Hi There,

    This code probably placed on your style.css of your child theme.

    It seems like it was used to give a fade effect on your footer but it is causing the issue. I have removed on the inspector and it changes the way the footer looks a bit, it still looks good in my opinion without it.

    You might contact the person who developed the website for you to fix if you prefer,

    If you can´t do that would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

    August 17, 2016 at 11:50 am #1135430
    NCPMR
    Participant

    i looked there but i didn’t see it.

    bamapain.com/wp-admin
    ThemeCo / C)QCx#TKXKey!@#PlgANyP$^

    FTP
    [email protected] / C)QCx#TKXKey!@#PlgANyP$^

    August 17, 2016 at 1:22 pm #1135544
    Joao
    Moderator

    Hi There,

    In that case please add the following code to Appereance Customizer Custom CSS

    
.x-colophon {
 position: initial !important;
}

    Hope it helps

    Joao

    August 17, 2016 at 2:01 pm #1135582
    NCPMR
    Participant

    Thank you!!!!!!

    August 17, 2016 at 3:22 pm #1135713
    Joao
    Moderator

    You are welcome 🙂

    Let us know if you need help with anything else.

    Joao

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