Docs

[coryyeakel]

Hey X Support,

Let me start by saying I know the issue I’m having is completely a plugin conflict, which is typically outside your realm of support. With that being said, I still wanted post a thread to see if you could weigh in on the issue I’m having, since I cannot find an answer anywhere else.

I just installed the Q2W3 Fixed Sidebar plugin, which I’m sure you’ve seen around. I am currently testing out a sticky sidebar and just noticed there’s an issue with scrolling.

When a sticky sidebar is activated, if you scroll all the way to the bottom of the post, it will allow you to scroll PAST the footer and into an abyss of infinite white space. Obviously this is not ideal as I want the page to stop at the footer as usual.

[Sending you a link to my website for reference in the next private reply]

I know this is a plugin conflict because things go back to normal when I deactivate the sticky sidebar, and as I said in the beginning, I know this type of stuff is usually outside your scope of support. I really just don’t have anyone else to ask. The plugin creator’s support does not respond from what I’ve seen.

Can anyone share their thoughts as to what would be causing this, or any code I can implement to stop this from happening?

[coryyeakel]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for writing in! It sounds like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

For the meantime, please add the following css code in the customizer, Appearance > Customize > Custom > CSS

body {
    padding-bottom: 0 !important;
}

Hope this helps. Kindly let us know.

[coryyeakel]

Wow that CSS actually did the trick!! Holy cow thank you!! I’m so happy it was as simple as that, contacting the plugin’s developer would’ve been inconclusive as they do not answer their support forum.

[Christian]

You’re welcome. Glad we could help. 🙂

[Author]

Posts