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  • December 4, 2016 at 7:17 pm #1280957
    khomiko
    Participant

    If you go to ix3gaming.com you will notice that the favicon does not show the image. I have deactivated all plugins except buddypress, cornerstone, and visual composer. I have removed all custom functions, and I have removed all custom css. The problem still persists. Any ideas?

    December 4, 2016 at 7:18 pm #1280958
    khomiko
    Participant

    I have also cleared cache.

    December 4, 2016 at 7:22 pm #1280959
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    December 4, 2016 at 7:27 pm #1280966
    khomiko
    Participant
    This reply has been marked as private.
    December 4, 2016 at 9:42 pm #1281089
    Rad
    Moderator

    Hi there,

    I added the ico file format and it works now on my end. Please check it and try clearing your browser cache first.

    Thanks!

    December 5, 2016 at 1:34 am #1281228
    khomiko
    Participant

    It is not working on my end. Still same result.

    December 5, 2016 at 1:37 am #1281232
    Rupok
    Member

    Hi there,

    Favicon might not show immediately. Let’s check from a different browser/device. I can see this on my end – http://prntscr.com/dfhuho

    Cheers!

    December 5, 2016 at 7:41 pm #1282444
    khomiko
    Participant

    I see that it is working with your Safari and it works on Firefox for me. It does not work on Chrome or Opera. I looked on another computer to see if maybe it had something to do with my computer. The same thing with Chrome on that computer. So, it’s not working on Chrome on 2 computers and Opera on my computer.

    December 6, 2016 at 2:11 am #1282710
    Darshana
    Moderator

    Hi there,

    Try to add a query string to force browsers to update favicon.

    
http://yoursite.com/wp-content/uploads/favicon.ico?v=2

    Hope that helps.
    Thanks

    December 7, 2016 at 2:14 pm #1285037
    khomiko
    Participant

    Where do I put this or how do I use this so other users can see the favicon?

    December 7, 2016 at 9:21 pm #1285536
    Rad
    Moderator
    This reply has been marked as private.
    December 7, 2016 at 10:00 pm #1285566
    khomiko
    Participant

    Ahh, I need that stuff in the header. Is there a way to keep it in the header or will editing the header throw off the theme?

    December 7, 2016 at 10:34 pm #1285601
    khomiko
    Participant

    I got it working. Good find! 😀

    December 7, 2016 at 11:37 pm #1285659
    Prasant Rai
    Moderator

    Happy to hear that. Feel free to ask us again. Have a great day! 🙂

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