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[aburic]

I’m not being able to update for a while. Its been like couple months since I was last able to update the theme. I now receive this message;
https://www.dropbox.com/s/oohbufz9rvnro9s/Captura%20de%20tela%202016-07-08%2002.07.46.png?dl=0
(An error occurred while updating ConvertPlug: Upgrade package not available.)

What could be going on?

[Rue Nel]

Hello There,

Thanks for writing in! Please make sure that you have validated X theme to be able to update the plugins. If you already have validated it, please try to do the following:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[aburic]

PERFECT! Thanks!

[Prasant Rai]

You are most welcome. 🙂

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