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[gretchenkeillor]

Hi there,

I’ve set up the FacetWP plugin on my site’s blog index page. When I check any of the filtering checkboxes, instead of filtering the results, there’s just a continual loading placeholder and the results don’t actually refresh.

To test, I set up the FacetWP plugin on an independent page (called “test”) and it seems to work fine, so I don’t think this is an error with the plugin itself. Is there some incompatibility with the blog index page and this plugin…?

Blog index page: http://homelessness.wpengine.com/strategies
Test page: http://homelessness.wpengine.com/test

Thank you!

[Rupok]

Hi there,

Thanks for writing in! It sounds like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[Author]

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