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[masseraj]

Hi!

I am working on this website and on this page (http://busterminal.wpengine.com/arcadis-of-new-york-inc/). My goal is to get the comments to work. So far I have completed the following:

1. Installed the plugin and activated it and made sure not to have any other discussion plugins on.
2. Requested an App ID from Facebook developers website and plugged that ID number into Addons > Facebook Comments page. I also enabled the app and hit update.
3. Next I went to each page that I want this to work on, went to Screen Options and toggled Discussion and Comments on.
4. Then I went to the bottom of the page under Discussion and toggled comments and Allow Trackbacks and Pingbacks on this page to on. Then I saved.

After I did all that, I don’t see anything on the live page. Is there something else I’m missing? I went through the Documentation on this site and checked the forum but I don’t see a solution. What do you think?

Kind regards,

Jennifer

[Rue Nel]

Hello Jennifer,

Thanks for writing in and the very detailed information. You aren’t seeing the comments section because you have added a custom css in your customizer that hides the section. Please find and remove this block of css code:

.x-comments-area {
    display: none;
}

Or if you have it on purpose, simply update the following block using this code instead:

.page-id-245 .x-comments-area,
.page-id-280 .x-comments-area{
    display:block;
}

Please noticed that we are using the page id to identify the page and selectively display the comments section. To know where you can find the page ID, please check it out here: https://community.theme.co/kb/how-to-locate-post-ids/

Hope this helps.

[masseraj]

Oh boy! Yeah, I did do that. I found that in a previous post and forgot to remove it after I got distracted and realized that I was using page names and not page ID numbers. That was driving me crazy. I can’t thank you enough. Hope you have a great weekend!

Jen

[Thai]

You’re most welcome 🙂

If you need anything else please let us know.

[Author]

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