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  • August 5, 2016 at 12:08 pm #1119092
    Tobi Agli
    Participant

    Hi!
    I encountered an issue with Facebook comments.
    Regular comment box shows, but after installing Facebook comments, activating it, inputing the API key and curating the settings, nothing displays at the bottom of the blog post.
    Can you please help me with this on your end?
    I attached a few screenshots to visually explain the dilemma.
    Thank you!

    August 5, 2016 at 2:24 pm #1119283
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 7, 2016 at 12:40 pm #1121049
    Tobi Agli
    Participant
    This reply has been marked as private.
    August 7, 2016 at 4:01 pm #1121196
    Nico
    Moderator

    Hi There,

    Please update your cornerstone, plugins and your X theme to the latest version.

    Latest version can be seen here.

    https://community.theme.co/kb/version-compatibility/

    For updating guide: https://community.theme.co/kb/updating-your-theme-and-plugins/

    Let us know how it goes.

    Thanks.

    August 8, 2016 at 12:42 pm #1122463
    Tobi Agli
    Participant

    Done! Other plugins don’t have an impact on the Facebook plugin or X or Cornerstone!

    August 8, 2016 at 12:49 pm #1122472
    Tobi Agli
    Participant

    I updated all of the x plugins and all updatable regular plugins

    August 8, 2016 at 1:19 pm #1122514
    Rupok
    Member

    Hi there,

    It’s because you set a value of 500 for the number of posts that’s causing the issue – http://prntscr.com/c36sjc

    It should be max 100 – http://prntscr.com/c36tdn

    I have set a correct number and it’s working fine.

    Cheers!

    August 9, 2016 at 11:11 am #1123951
    Tobi Agli
    Participant

    You’re awesome! I love you guys, and you in particular lol 🙂

    August 9, 2016 at 11:20 am #1123964
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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