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  • January 25, 2017 at 5:58 am #1344552
    higgensvideo
    Participant

    I am trying to install “Expanded Demo” content on my site (I tried “church” and “agency”), but it stalls. I am able to install other, non-expanded demos just fine.

    I have other sites where I have installed the Expanded Demo just fine.

    January 25, 2017 at 9:16 am #1344759
    Christian
    Moderator

    Hey there,

    This sounds like a timeout issue. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    January 25, 2017 at 9:17 am #1344763
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    Regretfully, at this time I am not entirely certain what it is you’re trying to do.
    If you wouldn’t mind providing us with a little more clarification on what it is you’re wanting to do. We’ll be happy to provide you with a response once we have a better understanding of the situation.

    Thanks for understanding!

    January 26, 2017 at 6:14 am #1346198
    higgensvideo
    Participant
    This reply has been marked as private.
    January 26, 2017 at 6:34 am #1346217
    higgensvideo
    Participant
    This reply has been marked as private.
    January 26, 2017 at 2:47 pm #1346783
    Nico
    Moderator

    Hi There,

    Please try to install again the demo however clear demo cache first before importing again.

    The instruction can be found in the link below under troubleshooting.

    https://community.theme.co/kb/demo-content/ – Troubleshooting

    Let us know how it goes.

    Thanks.

    January 26, 2017 at 5:36 pm #1346955
    higgensvideo
    Participant

    I tried clearing the demo cache, and re-install the demo content, but it still gets stuck at “Working on it…” / “Initializing…”

    January 26, 2017 at 11:43 pm #1347311
    Paul R
    Moderator

    Hi,

    Please contact your host and make sure your server settings is correct.

    ie.
    – Ensure your site can reach this domain: community.theme.co
    – Ensure cURL is working, and allow_url_fopen is enabled.
    – Ensure PHP is configured with the latest CA Root Certificates.
    – Amazon s3 is not blocked by the server
    – Make sure php version is at least v5.6.0
    – Maximum execution time is at least 600
    – Memory limit is at least 256M
    etc..

    Thanks

    January 27, 2017 at 5:26 am #1347606
    higgensvideo
    Participant

    Thank you, this resolved the issue.

    For others who may come across this post, in my case the issue was the version of PHP.

    January 27, 2017 at 8:39 am #1347794
    Joao
    Moderator

    Glad to hear it,

    Cheers

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