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  • July 26, 2016 at 3:44 pm #1104126
    ryanklusmeyer
    Participant

    I installed the expanded demo content and had a problem with the home page media so I deleted all the pages, posts and media and tried to re-install the demo again now none of the media downloaded. I pasted the clean cache text into the wp admin url but the media still wont download. I have all the pages, posts blog but no media.

    Thanks
    Ryan

    July 26, 2016 at 4:06 pm #1104154
    Joao
    Moderator

    Hi Ryan,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

    July 26, 2016 at 4:36 pm #1104196
    ryanklusmeyer
    Participant
    This reply has been marked as private.
    July 27, 2016 at 1:35 am #1104680
    Christopher
    Moderator

    Hi there,

    Please backup your site and confirm if we have permission to try to setup demo content for you. Let us know which demo content should be installed.

    Thanks.

    July 27, 2016 at 12:09 pm #1105477
    ryanklusmeyer
    Participant
    This reply has been marked as private.
    July 27, 2016 at 1:19 pm #1105615
    Rupok
    Member

    Hi there,

    I am seeing the list blank after applying clean cache. Would you revoke the license and re-validate your site? Hopefully it will solve the issue. Then try again importing.

    Thanks!

    July 27, 2016 at 1:48 pm #1105679
    ryanklusmeyer
    Participant
    This reply has been marked as private.
    July 27, 2016 at 2:05 pm #1105716
    Joao
    Moderator

    Hi There,

    Would mind adding this in your wp-config.php located at the root directory of your site.

    define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

    You can add it before the line

    /* That’s all, stop editing! Happy blogging. */

    Let us know how it goes.

    Thanks

    July 27, 2016 at 2:51 pm #1105786
    ryanklusmeyer
    Participant
    This reply has been marked as private.
    July 27, 2016 at 7:27 pm #1106104
    Rad
    Moderator

    Hi there,

    Yes, please re-import the demo again and it will overwrite any existing pages/posts when needed. Would you like me to import it? I could do it 🙂

    Thanks!

    July 27, 2016 at 7:34 pm #1106120
    ryanklusmeyer
    Participant
    This reply has been marked as private.
    July 28, 2016 at 12:56 am #1106581
    Rad
    Moderator

    Hi Ryan,

    Looks like your hosting provider is blocking the connections between your site and to our server. Your site has similar issue from here https://community.theme.co/forums/topic/my-license-will-not-validate/, but instead of validation, demo listing isn’t working since the response is empty from our server.

    Would you mind contacting your hosting provider and whitelist the mentioned IPs from that thread?

    We could only continue importing demo when that’s fixed.

    Thanks!

    July 28, 2016 at 4:13 pm #1107707
    ryanklusmeyer
    Participant
    This reply has been marked as private.
    July 28, 2016 at 10:54 pm #1108224
    Rad
    Moderator

    Hi there,

    It works now, and I imported the Wedding demo.

    Cheers!

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