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Archive / Ethos Post Settings Section – Unable to Expand or Collapse
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  • September 8, 2016 at 8:17 am #1166362
    misscarley
    Participant

    Hi there!

    I’ve been using X for over a year now and am quite happy with it. There’s a small little quirk, however, that seems to have popped up from nowhere and I’d like advice on how to fix:

    Attached is a screenshot of the Ethos Post Settings box. Normally, I can click the arrow at the top right corner of the box to either expand or collapse the section, thereby allowing me to select the appropriate Ethos setting boxes. This no longer happens, and my colleagues are unable to expand this section at all and they are therefore unable to select any ethos settings. As for me, I am unable to collapse the section: I’m fine with doing all of the settings myself, but I really need for this functionality to work for everyone on my team, not just myself.

    Any advice?

    Thanks so much!

    Best,
    Carley

    September 8, 2016 at 11:10 am #1166601
    Rupok
    Member

    Hi there,

    We need to check the URL and settings as well. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    September 9, 2016 at 1:38 pm #1168386
    misscarley
    Participant
    This reply has been marked as private.
    September 9, 2016 at 11:55 pm #1168928
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! Regretfully the password is not working for us. Please double check it. It turns out that you are using an older version of X (4.6.1) and Cornerston (1.2.4). Please update to the latest versions.

    Our latest versions are:
    X Theme: 4.6.2
    Cornerstone: 1.3.2
    Visual Composer: 4.12

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Please let us know how it goes.

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