Docs

[John F]

Hey Support,

Love the theme! If you could help me with a few Ethos layout issues I’d be grateful:

1. On the home page of the website, the navbar overrides the main page/social media icons in the sidebar, how do I adjust it so that there is small space? This continues on all the posts, but doesn’t happen on the pages from the navbar itself.

2. On the home page, each blog post lists the category, author, date, and comments. How do I hide some of these: Say I want to hide the comments and date?

3. When I click on the “store & resources”, it is only showing 1 product, but stating there are 12 to be displayed? If I go through other links to the product pages they exist though.

4. When I click on a product page, all of the reviews and text description are missing? http://truelovedates.com/product/21-days-to-jump-start-your-love-life-program/

Thanks!

[John F]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for writing in!

1] To resolve this issue, please add the following css code in the customizer, Appearance > Customize > Custom > CSS

.site .x-sidebar .widget:first-child {
    margin-top: 2em;
}

2] To hide comments and date in the post meta, please add the following css code in the customizer, Appearance > Customize > Custom > CSS

.p-meta span:nth-child(2),
.p-meta span:nth-child(3) {
    display: none;
}

.p-meta>span:after {
    content: "";
}

3] You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

4] There is a JS error on the page. This could be the cause of this issue. To assist you better with this issue, would you mind providing us the url of your ftp login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[John F]

This reply has been marked as private.

[John F]

Hey Rue,

I tried deactivating all the plugins and re-activating, and I was unable to fix the problem with woocommerce products. With my previous theme this week it worked fine….are we sure it’s not my switching the the X-theme??? I’d appreciate you looking at this for me, thanks!

John

[Jade]

Hi John,

There seems to be some CSS added that are hiding the product info sections.

Please try to add this CSS in the customizer:

.single-product ul.x-nav,
.single-product .x-tab-content>.x-tab-pane {
    display: block !important;
}

Hope this helps.

[John F]

Worked perfect Jade, thank you so much. All of my products are not showing in the store, only 1. I have reason to believe that this is CSS too, mind taking a peak???

[Rue Nel]

Hello There,

The given ftp access is not working for us. Please double check it.

For the meantime, can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the product page, you should have some error output describing the issue in more detail.

[John F]

This reply has been marked as private.

[Christopher]

Hi there,

There is JS error in your site. Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Hope it helps.

[John F]

Hey Christopher,

I deactivated every plugin except for cornerstone and the problem still persists. I can go to individual products of the store and they work, but the store only shows 1 product. The only reason I switched to the X-theme was for the woo-commerce compatibility, I really need your guys help to get this store working!

[John F]

I was able to fix the issue, not plugin related FYI.

[Rue Nel]

Hello There,

We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

Best Regards.

[Author]

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