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  • December 29, 2016 at 3:35 pm #1309053
    PunchBugIndy
    Participant

    Hi – I am unable to receive emails when a form is submitted. They are sending to the person who filled in the form. Can you help with that?

    December 29, 2016 at 3:37 pm #1309054
    PunchBugIndy
    Participant
    This reply has been marked as private.
    December 29, 2016 at 11:34 pm #1309516
    Rupok
    Member

    Hi there,

    Thanks for writing in! I’d like to check but unfortunately your given credentials not working. Please double check the username and password and update us with correct credentials.

    And meantime check the form settings as it looks like you configured it incorrectly.

    Thanks!

    December 30, 2016 at 6:48 am #1309777
    PunchBugIndy
    Participant

    That info should work now. I reset the password. Also, the email appears to be sending when I use Gmail, but not my domain-level email address. Thanks

    December 30, 2016 at 8:04 am #1309863
    Joao
    Moderator

    Hi There,

    I Went to Ep Builder > Form Settings > Email > put my email there and it works.

    At the moment you have the email : [email protected]

    Is that your email?

    If yes please test it again.

    Thanks

    Joao

    December 30, 2016 at 8:21 am #1309876
    PunchBugIndy
    Participant

    The Gmail account works. [email protected] does not

    December 30, 2016 at 8:48 am #1309891
    Joao
    Moderator

    Hi There,

    It might be related to your hosting than, please contact your hosting service.

    With Contact Form 7 sometimes that can happen and I use :

    WP Mail SMTP by WPForms – The Most Popular SMTP and Email Log Plugin

    It changes the way the email´s are sent from your site, you can also give it a go.

    Hope that helps

    Joao

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