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  • August 23, 2016 at 12:27 pm #1143453
    highlandadventures
    Participant

    Hi…please see my page http://www.machupicchu.com/inca-trail-tours/.

    Essential Grid should be showing some boxes with tour packages…nothing shows. Can you please help.

    August 23, 2016 at 2:42 pm #1143668
    Joao
    Moderator

    Hi There,

    I Can se 4 tour packaged, does it suppose to have 6?

    Please let us know more details and provide your admin credentials in a private reply.

    Thanks,

    Joao

    August 25, 2016 at 8:26 pm #1147507
    highlandadventures
    Participant
    This reply has been marked as private.
    August 25, 2016 at 10:41 pm #1147697
    Rue Nel
    Moderator

    Hello There,

    Thanks for the updates! Are you using CloudFlare or may have installed a caching plugin like WordFence, W3 Total Cache or WP Super Cache? Please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

    Please let us know how it goes.

    August 27, 2016 at 9:39 am #1149661
    highlandadventures
    Participant

    Hi…I do the update all cache before any update. Still, when updating Essential Grid to the latest version under the X Theme, it does not work. Are you getting the same question from lots of clients?

    Please take the time to review my site with the credentials I sent to determine why this situation is happening.

    Thanks,

    August 27, 2016 at 3:03 pm #1149872
    Rad
    Moderator

    Hi there,

    Would you mind cloning your site on a sub-domain or folder? Then let’s test the update there. All updates should be tested first as it can have the varying effect on each site’s setup.

    Then please provide your FTP login credentials as well, and please validate your cloned site as development site under Themeco’s license page.

    Thanks!

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