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  • #1101540
    itsltd
    Participant

    Hi all,

    I updated essential grid on either Thursday or Friday and since then all of the navigation functions have stopped working. I checked all of our plugins and disabled/re-enabled to try and diagnose any compatibility issues – but this hasn’t helped.

    This is a huge issue for our website, as a lot of the core navigation functions are via Essential Grid. Have there been other issues for anyone else since Friday – and has anybody found a fix yet?

    Thanks in advance!

    #1101547
    itsltd
    Participant
    #1101877
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

    #1101990
    itsltd
    Participant
    This reply has been marked as private.
    #1102131
    Joao
    Moderator
    This reply has been marked as private.
    #1103297
    itsltd
    Participant

    Hi,

    That’s done now. Sorry about that!

    #1103906
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    As Essential Grid is a 3rd party plugin, regretfully, we have limited support for it that only covers its compatibility issues with X. So any question related to grids, skin styling or how the certain feature of the grid works, would be getting outside the support we can offer.

    You may refer to Essential Grid online documentation: http://essential.themepunch.com/documentation/

    For more information, please refer to our knowledge base article on Essential Grid.

    Thank you for understanding.

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